Many consumers ‘defaulting over billing and poor service’
Submitted by Developer on
An increasing number of consumers are defaulting on payments even though they have sufficient funds to cope, according to recent research.
A survey of 1,500 people carried out by Echo Managed Services found that 48% had withheld payments because of customer service or billing issues. Nearly 1 in 8 people had refused to pay an invoice because it was incorrect, 1 in 20 because the bill was difficult to understand and 1 in 20 because they had received poor service.
Less than 1 in 3 said failure to pay was due to lack of funds.